Privacy Policy

Privacy Policy

1. Introduction

Thermacell (distributed by Mayo Hardware Pty Ltd) (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.

2. What Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Address (where relevant for delivery or promotions)

• Purchase or enquiry information

• Any information you provide through forms, subscriptions, or promotions

We may also collect non-personal information such as:

• IP address

• Browser type and device information

• Website usage data via cookies and analytics tools

3. How We Collect Information

We collect information when you:

• Visit or browse our website

• Complete a form or subscribe to communications

• Enter competitions or promotions

• Contact us via email, phone, or online channels

• Interact with our advertising or social media

4. How We Use Your Information

We use your information to:

• Provide and improve our products and services

• Process enquiries, orders, and competition entries

• Communicate with you, including customer support

• Send marketing communications, promotions, and product updates (where you have opted in)

• Analyse website performance and user behaviour

• Comply with legal obligations

5. Marketing Communications

By subscribing or opting in, you agree to receive marketing communications from us.

You may opt out at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

6. Disclosure of Information

We may disclose your personal information to:

• Service providers and partners (e.g. marketing platforms, delivery providers, IT services)

• Third parties involved in promotions or competitions

• Regulatory authorities where required by law

We do not sell your personal information.

7. Cookies & Website Analytics

Our website uses cookies and similar technologies to:

• Improve user experience

• Analyse website traffic

• Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

9. Access & Correction

You may request access to or correction of your personal information by contacting us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Mayo Hardware Pty Ltd
4 Secombe Place, Moorebank NSW 2170
Email: cu*************@**************om.au
Phone: 1300 360 211